GOOD TO KNOW

Questions, answered.

Everything you might want to know about orders, Blind Dates, journals and the little details in between.

ORDERS

Orders & shipping

From placing your order to waiting for it to arrive.

When will my order be shipped?

You can find the latest processing and delivery information on our Shipping page. Once your order is on its way, you will receive a shipping confirmation.

Can I track my order?

If tracking is available for your shipment, the tracking details will be included in your shipping confirmation.

Do you ship internationally?

Available shipping destinations and current shipping options can be found during checkout and on our Shipping page.

RETURNS

Returns & refunds

Changed your mind or something not quite right?

Can I return my order?

Please check our Returns page for the current return conditions, return period and any products that may be excluded from returns.

When will I receive my refund?

Once an eligible return has been received and processed, the refund will be sent back using the applicable payment method. More information can be found on our Returns page.

BLIND DATE

Blind Date With a Book

A little mystery, matched around what you actually like to read.

How does Blind Date With a Book work?

You tell us about your reading preferences through the Matchmaker. We use your answers to choose a surprise book that fits your taste as closely as possible.

Can I tell you which books I already own or have read?

Yes. You can include books you have already read or own when completing the Matchmaker so we can take them into account while choosing your book.

Can I choose the exact book?

The book itself stays a surprise, that is the Blind Date part. Your preferences help guide the match, but the exact title is chosen for you.

Can I buy a Blind Date as a gift?

Absolutely. A Blind Date With a Book can also be ordered for someone else. Use their reading preferences when completing the Matchmaker.

JOURNALS

Book Journals & inserts

Build it, fill it and keep adding to it.

How do the refillable journals work?

Our journals are designed around removable inserts, so you can build a journal around the pages you actually want to use and change or expand it over time.

Can I order extra inserts later?

Yes. Individual inserts and insert bundles can be purchased separately, so you can keep adding pages to your journal whenever you need them.

OTHER

Products & other questions

For everything that does not quite fit into one of the boxes above.

What if something arrives damaged?

Please contact us as soon as possible and include your order number and clear photos of the issue. We will take a look and help you from there. (Contact page)

Can I contact you if I am not sure what to choose?

Of course. If you are unsure about a product, journal or Blind Date, send us a message through the Contact page and we will be happy to help.

STILL NEED HELP?

We’re here if you need us.

Couldn’t find what you were looking for? Send us a message and we’ll help you out.

Contact us